State Farm® Insurance Agent Rich Voci
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Alisha Sheets
August 16, 2024
5
out of
5
rating by Alisha Sheets
"Rich Voci's office always provides great customer service and is always available to answer any questions I have. I really appreciated the recent review of all my policy's. I highly recommend Rich's team."
We responded:
"Hi Alisha, Thank you so much for your kind words! We pride ourselves on delivering exceptional customer service and being readily available to address all your insurance needs. We’re glad you appreciated the recent review of your policies—ensuring you have the right coverage is our top priority. We look forward to continuing to serve you. -Rich Voci"
Tricia Reilly
June 25, 2024
5
out of
5
rating by Tricia Reilly
"I called and needed help getting a renter’s policy. The help I received was polite, knowledgeable, and timely. Thank you. Katie Nau."
We responded:
"Hi Tricia, Thank you for the 5-star review. I'm glad that our team was able to help you set up your renter's insurance. We are here for all you insurance needs and appreciate you choosing our office. Thanks, Rich Voci "
Carl Bucella
June 12, 2024
5
out of
5
rating by Carl Bucella
"Great customer service, very easy to work with! Staff is very helpful and easy to get a hold of."
We responded:
"Thank you for the 5-star review, Carl! We pride ourselves on having great customer service and being here for all your insurance needs. Thank you again, Rich Voci"
Brenda Lind
May 17, 2024
5
out of
5
rating by Brenda Lind
"Great service, quick response time. Highly recommend this office!"
We responded:
"Hi Brenda, Thank you for the 5-star review. We take pride in our great service and quick response time. Thank you for acknowledging it and taking the time to write this review. -Rich"
Anna Laubacher
May 13, 2024
5
out of
5
rating by Anna Laubacher
"My insurance rate surprisingly and unexpectedly increased a significant amount monthly, so I called State Farm, and was pretty frantic. The agent I spoke with, Margaret, was fantastic! She was so patient and friendly...and took the time and effort to explain everything to me, and suggested ways to lower my monthly payment. I was so grateful to her and very appreciative of her assistance and professionalism! Thank you so much, Margaret! Based on this experience, I would recommend Sate Farm for sure!"
We responded:
"Hi Annamaria, Thank you for the kind review. I'm so glad Margaret was able to explain everything to you and help resolve the questions and concerns you had with your auto insurance. I take pride in my team's years of knowledge and their willingness to help our customers understand their policies. Thank you again. -Rich"
Kristy Ellsworth
May 2, 2024
5
out of
5
rating by Kristy Ellsworth
"Margaret was very helpful in explaining my policies and helping me get any discounts I can! She always replied right away to emails and sent me info right away. Excellent customer service!"
We responded:
"Kristy - thank you so much for the kind review. We always want our customers to get discounts and strive to have the best customer service. Thank you for choosing our State Farm office! "
Joseph Acito
April 12, 2024
1
out of
5
rating by Joseph Acito
"There claims department is a horrible mess my 2019 Nissan Sentra was in a deer accident 03/29/2024 was towed to Gerber collision a couple days later and ever since then it’s been estimate pending ever since then and called claims department several times with no response directly to voicemail every time I try to call my claims person ,after this episode I’m using a different insurance company ."
We responded:
"Hi Joseph - thank you for your feedback. We are sorry you had this experience and we will certainly share this information with the Claims Department to prevent this from happening in the future. "
Rachel Joana
January 1, 2024
5
out of
5
rating by Rachel Joana
"Margaret was very patient with me on the phone and in email, explaining the rates and things that come with the plan!"
We responded:
"Thank you for your 5-Star review, Rachel! Margaret and the rest of our staff are happy to help answer any of your insurance questions. -Rich"
Karen Nowicki
October 20, 2023
5
out of
5
rating by Karen Nowicki
"Very helpful with payments and required paperwork after policy is obtained. Office staff is very helpful"
We responded:
"Our staff is always happy to help with any of your insurance needs. Thank you for your business, Karen! Stop into our office in Greece or give us a call if you have any questions. "
Jason
September 29, 2023
5
out of
5
rating by Jason
"Very simple and friendly to work with. Doubled my homeowners coverage for the same price I was paying at a different insurance company. I wish I had done this sooner."
We responded:
"Our staff is happy to make sure you have coverage that is right for you. Thank you for your business and this excellent review, Jason! "
Giselle Sandoval
September 29, 2023
5
out of
5
rating by Giselle Sandoval
"Thank you Margaret for your exceptional assistance in transitioning my car insurance from California to New York. Your professionalism, knowledge, and dedication throughout the entire process were truly commendable.👌❤️"
We responded:
"Thank you, Giselle! We are thrilled to have you as our customer. Call us or stop into our office on Ridgeway Avenue in Greece any time! Our staff is happy to answer any questions and help you save money on insurance. "
Tyler
September 12, 2023
5
out of
5
rating by Tyler
"Everything was handled with absolute ease. Multiple options available here for you, coverage and payment wise. Be sure to ask for Margaret!"
We responded:
"Thank you, Tyler, for this excellent review! Margaret and our staff are here to help your insurance experience run smoothly. Whether it is homeowners, renters, auto, etc., we are happy to assist! "
dave pandina
September 12, 2023
5
out of
5
rating by dave pandina
"Switched the billing for my home owner policy from annual to quarterly billing. With Michelle's help I was able to do a check over the phone and and make the first payment in a matter of minutes! Great customer service as always.👍"
We responded:
"Thank you, Dave! We appreciate your loyalty. Michele and the rest of our staff are happy to help make sure your payment plan is right for you. Don't hesitate to call us with any other questions. 585-225-4400 "
Debra Rucker
September 7, 2023
5
out of
5
rating by Debra Rucker
"Excellent customer service"
We responded:
"Thank you, Debra, for your 5 Star review! "
Charlene Britton
September 1, 2023
1
out of
5
rating by Charlene Britton
"Very unpleasant - Michele was short and rude on the phone, I was calling into to talk with Margaret (who is very nice) I was told she was on a conference call, I said no worries I'll call back, but 'Michelle' basically forced me into a conversation with her, and I did not want to, so I'm not allowed to talk with MY agent who I actually prefer?? Michelle was not pleasant at all, was rude to talk to, and did NOT help me. Basically my rates are increasing, I was told I would be notified (by my agent) if my policy would be increasing, when I got the policy general paperwork I called in to check on it on Monday, it's now Friday, a whole week has passed, and I had to call back to them to check in again. I am not impressed, I am not happy."
We responded:
"Hi Charlene, I will be reaching out today to discuss your concerns and clarify some confusion. Thanks Rich Voci, State Farm Agent"
Krislyn Davis
August 18, 2023
5
out of
5
rating by Krislyn Davis
"I will Thank Margaret Torres for always being a great help . She’s always attentive when I have concerns about my car or other issues regarding my car insurance. She goes over and beyond and won’t stop until something is done .please Give her a raise she is awesome !!!!!"
We responded:
"Thank you, Krislyn, for your 5-star review! Margaret is awesome. We are so happy to have her as a part of our team. She can help with any insurance needs - auto, health, life, etc. Give us a call any time! "
Cassandra Lott
August 16, 2023
5
out of
5
rating by Cassandra Lott
"Lisa Martel has been a Trusted Advisor to me for 23 years always providing with her expertise from car insurance to Life Insurance keep up the great work 👏🏾"
We responded:
"Thank you for your positive words and for your loyalty! Lisa is truly an insurance expert and is always happy to help. Stop in the office on Ridgeway Avenue in Greece any time. :) "
Terrell Nesmith
August 5, 2023
5
out of
5
rating by Terrell Nesmith
"From the day I called for a quote a few months ago. Margaret has communicated with me and kept me informed with information on my policy. Great customer service, very pleasant young lady. Thank you for the great work that you and your a great representative of your company."
We responded:
"Hi Terrell, thank you for your positive words and 5-star review. Margaret and the rest of our team are happy to help with all of your insurance needs. Thank you for your loyalty! We hope to continue to save you money and make your experience as seamless as possible. "
Angel Zinner
July 28, 2023
5
out of
5
rating by Angel Zinner
"Very understanding and helpful. Walked me through the process whole process and even went out of their way attempting to help me sign up"
We responded:
"Thank you for your review, Angel! We are happy to help with any of your insurance needs. Feel free to stop by our office in Greece any time. Thank you for your loyalty! -Rich"
Claudia lopez García
June 28, 2023
5
out of
5
rating by Claudia lopez García
"Margaret excellent customer service, immediately answered all my questions. Thank you very much for your help, we are very grateful for everything. You are a 10/10 I highly recommend State Farm."
We responded:
"Thank you, Claudia, for your 5-star review! Our team is happy to answer your questions and help you save money on insurance. Stop by our office in Greece any time. We greatly appreciate your business. -Rich "
David Iascone
May 25, 2023
5
out of
5
rating by David Iascone
"Margaret was wonderful, she answered all my questions and was very professional and great to talk to ,helped me out alot ,I couldn't be happier."
We responded:
"I appreciate your 5-star review, David! Margaret and the rest of our team are happy to answer questions regarding your insurance, so feel free to reach out or stop by our office in Greece. We'd love to take care of your future insurance needs whether it be auto, life, homeowners, etc. Thank you! -Rich "
Patrick DiFlorio
May 24, 2023
5
out of
5
rating by Patrick DiFlorio
"Every time I call the office I am greeted with unbelievable customer service! Just so happens to be Lisa Martel that answers and she goes above and beyond for all of my insurance needs! Recommendation is 10/10!"
We responded:
"Thank you, Patrick! I appreciate your review. Lisa and the rest of our team strive to make your insurance process as easy as possible. Thank you for your business and loyalty. -Rich "
Diana Christodaro
May 19, 2023
5
out of
5
rating by Diana Christodaro
"Excellent customer service"
We responded:
"Thank you, Diana, for your 5-star review! Feel free to give us a call for any other auto, homeowners, life or health insurance needs. -Rich"
Dan Kimbler
May 15, 2023
5
out of
5
rating by Dan Kimbler
"Switching our homeowners insurance to our new house has been a breeze.Just a single phone call is all it took to set everything in motion. We also have been very happy when we switch our auto insurance to a new car, or have an auto claim. We have always received exceptional care."
We responded:
"Hi Dan, Thank you for taking the time to write this excellent review, and congratulations on your new home! I sincerely appreciate your loyalty to my State Farm Insurance agency. My team takes great pride in making the insurance process seamless and easy for our clients. Thank you for your business. ~ Rich "
Dale Warner
May 10, 2023
5
out of
5
rating by Dale Warner
"Always helpful and responsive to all our needs"
We responded:
"I appreciate your 5-star review, Dale! Thank you for your loyalty. ~ Rich"