State Farm® Insurance Agent Rich Voci

"I can not say enough good things about this office. Any issue we've ever had whether it be filing a claim or understanding a policy they have gone out of their way to help us, above and beyond. In a world where customer service is lacking in so many areas, they set the bar for how people should be treated. In particularly, Michelle, in the office is incredibly personable and empathetic. She has always made us feel like we were friends, not customers and has taken care of us as such. Even in dealing with a personal issue that turned our lives upside down, she did everything to help us navigate circumstances and then personally reached out to make sure we were ok and check in. You definitely get what you pay for with this office and I am incredibly thankful for the service that they provide, our lives have been very stressful over the last year and they have done everything they can to take some of it off our plate. LOVE OUR AGENT'S OFFICE!"

"Outstanding service! I was hesitant to change from my previous provider however Lisa followed up with me for almost a year asking if I would like to see updated quotes and saved me thousands on both home and auto!!! Extremely personable, friendly, and honest. When you call in, you immediately get the call answered by a happy voice- not a robot!! It’s nice to see a local business that cares about what’s best for the customer and continue to provide world class service- thank you!!"

"They are the absolute best! Always so helpful! I have been with them for almost 40 years!"

"I was having an issue with another insurance carrier . So I decided to reach out to Rich Voci and his team. I spoke with Margaret Torres , she was great!! We talked through what my family and I needed and she made things really clear and easy to understand. I am glad I made the carrier change!! Thanks to Rich Voci and especially Margaret Torres for her assistance!! James D Johnson"

"Rich Voci's office always provides great customer service and is always available to answer any questions I have. I really appreciated the recent review of all my policy's. I highly recommend Rich's team."

"I called and needed help getting a renter’s policy. The help I received was polite, knowledgeable, and timely. Thank you. Katie Nau."

"Great customer service, very easy to work with! Staff is very helpful and easy to get a hold of."

"Great service, quick response time. Highly recommend this office!"

"Margaret was very helpful in explaining my policies and helping me get any discounts I can! She always replied right away to emails and sent me info right away. Excellent customer service!"

"There claims department is a horrible mess my 2019 Nissan Sentra was in a deer accident 03/29/2024 was towed to Gerber collision a couple days later and ever since then it’s been estimate pending ever since then and called claims department several times with no response directly to voicemail every time I try to call my claims person ,after this episode I’m using a different insurance company ."

"Margaret was very patient with me on the phone and in email, explaining the rates and things that come with the plan!"

"Very helpful with payments and required paperwork after policy is obtained. Office staff is very helpful"

"Thank you Margaret for your exceptional assistance in transitioning my car insurance from California to New York. Your professionalism, knowledge, and dedication throughout the entire process were truly commendable.👌❤️"

"Everything was handled with absolute ease. Multiple options available here for you, coverage and payment wise. Be sure to ask for Margaret!"

"Switched the billing for my home owner policy from annual to quarterly billing. With Michelle's help I was able to do a check over the phone and and make the first payment in a matter of minutes! Great customer service as always.👍"

"Excellent customer service"

"Very unpleasant - Michele was short and rude on the phone, I was calling into to talk with Margaret (who is very nice) I was told she was on a conference call, I said no worries I'll call back, but 'Michelle' basically forced me into a conversation with her, and I did not want to, so I'm not allowed to talk with MY agent who I actually prefer?? Michelle was not pleasant at all, was rude to talk to, and did NOT help me. Basically my rates are increasing, I was told I would be notified (by my agent) if my policy would be increasing, when I got the policy general paperwork I called in to check on it on Monday, it's now Friday, a whole week has passed, and I had to call back to them to check in again. I am not impressed, I am not happy."

"I will Thank Margaret Torres for always being a great help . She’s always attentive when I have concerns about my car or other issues regarding my car insurance. She goes over and beyond and won’t stop until something is done .please Give her a raise she is awesome !!!!!"

"Lisa Martel has been a Trusted Advisor to me for 23 years always providing with her expertise from car insurance to Life Insurance keep up the great work 👏🏾"

"From the day I called for a quote a few months ago. Margaret has communicated with me and kept me informed with information on my policy. Great customer service, very pleasant young lady. Thank you for the great work that you and your a great representative of your company."

"Very understanding and helpful. Walked me through the process whole process and even went out of their way attempting to help me sign up"

"Margaret excellent customer service, immediately answered all my questions. Thank you very much for your help, we are very grateful for everything. You are a 10/10 I highly recommend State Farm."

"Margaret was wonderful, she answered all my questions and was very professional and great to talk to ,helped me out alot ,I couldn't be happier."

"Every time I call the office I am greeted with unbelievable customer service! Just so happens to be Lisa Martel that answers and she goes above and beyond for all of my insurance needs! Recommendation is 10/10!"

"Excellent customer service"